Question 1

What materials can fiber laser cutters process?

Accepted Answer

Fiber laser cutters can process carbon steel, stainless steel, aluminum, brass, copper, and other metals with high precision and speed.

Question 2

What is the typical lead time for equipment delivery?

Accepted Answer

Standard lead time is 30-45 days from order confirmation. Custom configurations may require 60-90 days.

Question 3

Do you provide installation and training?

Accepted Answer

Yes, we provide on-site installation, commissioning, and operator training for all equipment purchases.

Question 4

What warranty do you offer?

Accepted Answer

All machines come with a 2-year warranty covering the laser source, control system, and mechanical components.

Question 5

What is the maximum cutting thickness?

Accepted Answer

Depends on laser power. With 6000W, it can cut up to 25mm carbon steel and 12mm stainless steel.

Question 6

How much power do I need?

Accepted Answer

Power requirements depend on your material type, thickness, and production speed needs. Our engineers can help you determine the optimal power.

Question 7

Can I get a sample cut before purchasing?

Accepted Answer

Yes, send us your material samples and we will provide test cuts with detailed reports.

Question 8

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide with professional packaging and logistics partners experienced in heavy machinery transport.

Question 9

What payment terms do you accept?

Accepted Answer

We accept T/T, L/C, and other negotiable payment terms. Typically 30% deposit and 70% before shipment.

Question 10

How do I maintain the laser cutting machine?

Accepted Answer

Regular maintenance includes cleaning lenses, checking gas pressure, lubricating rails, and inspecting the laser source. We provide a detailed maintenance guide.

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