Question 1

How to install and run the machine?

Accepted Answer

Our technician have installed the machine before shipping. For some small parts installation, we will send detail training video, user's manual along with the machine. 95% customers can learn by themselves.

Question 2

How can I do if the machine goes wrong?

Accepted Answer

If confronted with such problems, please contact us asap and do not try fix the machine by yourself or someone else. We will response within 24 hours as quick as we can to solve it for you.

Question 3

Are you factory or trading company?

Accepted Answer

We are a factory with many experience.

Question 4

What's your MOQ?

Accepted Answer

We don't have MOQ. No matter 1set order or 100sets order, we will give you support with our heart and soul.

Question 5

How do your factory do regarding quality control?

Accepted Answer

Quality is priority. Each Pufeite laser machine will be tested by 24 items. After all the 24 items passed, then our QC do 48~72 hours reliability test. Our laser machines has gained CE.

Question 6

What materials can be welded by laser welding machine?

Accepted Answer

Our laser welding machine can weld on die steel, carbon steel, stainless steel, alloy steel, copper and copper alloys and other materials. If you are not sure whether your material can be welded, please contact us and we will test it for you for free.

Question 7

How to operate the machine ?

Accepted Answer

We will deliver English manual and video with the machine to you. If you still need our help, please contact us.

Question 8

How can I get the sample to check you quality ?

Accepted Answer

If you want to marking sample to check the quality, we can help you do this. first you need to provide the logo or design to us, free mark samples can be provided.

Question 9

Does the machine can be customized according to my requirements ?

Accepted Answer

Sure, we have a strong technical team and have rich experience. Our goal is to make you satisfied.

Question 10

Can you arrange the shipment for me ?

Accepted Answer

We can arrange the shipment for our clients by sea or by air. Trading terms FOB, CIF, EXW are available.

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